Returns & Exchanges Policy

RETURNS
Our policy lasts 30 days. Unfortunately, we can’t offer returns beyond the return window.
Personalized and/or custom jewelry are exempt from being returned unless it arrives defective.
Additional non-returnable items: Gift Cards and Sale Items.
To complete your return: a receipt or proof of purchase is required.
There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at admin@joycepiercealchemies.com
SALE ITEMS
Only regularly priced items may be refunded, sale items cannot be refunded.
To return your item:
Please contact me directly for mailing address at: admin@joycepiercealchemies.com
Customer is responsible for paying return shipping costs. We cannot guarantee that we will receive your package, therefore it is suggested to use a trackable shipping service and insurance.